Outsourcing

Stone Forest IT provides a full range of consultancy and support services to help businesses optimise their IT infrastructure, network and security strategies and operational models. We understand mid-market challenges and business priorities, making technology work for you with rapid deployment and low maintenance costs and risks.

 

IT Care 

This tailored-made maintenance programme is ideal for small to medium-sized and large enterprises as it eliminates the pain of managing multiple vendors. Our proactive strategy revolves round constant monitoring and improvement of clients' IT environment to ensure system availability and to minimise security issues. These include:

  • Consultancy - As your MIS partner, we align IT requirements with your business needs
  • Managed desk - Helpdesk for phone, email & remote technical support
  • Onsite service - Routine preventive maintenance & ad hoc technical troubleshooting services
  • Asset Management & IT documentation
  • Annual system review 

 


 Infrastructure Design & Implementation

Our team of experienced and trained experts take up the role to design, implement and manage complex LAN, WAN, system operations guidelines security for your business. Most importantly, we recommend a holistic solution that is optimised to meet your current requirements and also provide sufficient flexibility for future expansion.

What We Do

  • Assess your current and future IT needs
  • Recommend suitable hardware and software solutions from reliable IT vendors
  • Implement and manage IT infrastructure implementation projects

 


 

System & Network Assessment

Periodic IT Health Checks ensure effective implementation of security features. The process helps to identify any vulnerability in IT systems and networks which may compromise legal compliance, data confidentiality, integrity and availability of information in the system or network.

What We Do

  • Assess status of your PCs and servers, internet, security, training, legal compliance and data backups
  • Assist business owners to understand how business growth and change will impact IT in order for sound decisions made on IT plans and investments accordingly
  • Outline the level of exposure to potential security breaches, data loss or system downtime

For more details, click here to download IT Health Check brochure.

 


 

IT Relocation

We undertake IT equipment relocation projects for clients who move offices or server rooms. You experience minimal system downtime and peace of mind knowing that your servers can resume its normal operations and data continues to be available after the move.

What We Do

  • Co-ordinate and manage projects with third party technical vendors to ensure smooth IT relocation (e.g. Internet Service Providers, network cable contractors, etc)
  • De-rack and re-rack servers, network equipment and storage
  • De-commission and commission workstations
  • Cable management of server equipment
  • Dispose unwanted IT equipment

 


 

System Configuration and Management

With SFIT Managed Workplace, we monitor and manage client's IT assets, including systems, software, hardware and virtual resources. With a proactive IT health monitoring and alert system, we can better optimise configurations, manage system and software versioning, as well as eliminate costly and obsolete equipment.

Continuous Monitoring

  • 24/7 monitoring of availability and performance of your IT assets
  • Receive proactive alert notifications of possible failures


Asset Management

  • Perform initial network assessment
  • Asset inventory management features for managing software assets with license keys, hardware configurations and operating system parameters
  • Track software expiry date and hardware warranty status


Security Assurance

  • Continuous monitoring for viruses
  • Automate verification of data backup and completion


Preventive Maintenance

  • Automate or schedule software updates
  • Install and upgrade third-party software for all workstations connected to the network
  • Leverage on powerful desktop utilities for remote troubleshooting and diagnostic tasks
  • Minimise security risks resulting from traditional remote control software reliance on external websites
  • Schedule routine maintenance tasks on a daily, weekly or monthly basis


Quarterly Business Reviews

  • Perform detailed analysis of client's needs using readily available performance reports
  • Set objectives and plan for IT improvements